Complaints

I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, I have provided then you should inform me immediately, so that I can do my best to resolve the problem.

In the first instance you should contact me (Andrew Skinner) to discuss your concerns and I will do my best to resolve any issues. If you would like to make a complaint, then you can read my full complaints procedure here. Making a complaint will not affect how I handle your case.

What to do if I cannot resolve your complaint

The Legal Ombudsman can help you if I am unable to resolve your complaint. They will look at your complaint independently and it will not affect how I handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving my final response to your complaint

and

No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known that there was cause for complaint.

For more information about the Legal Ombudsman contact:

www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman
PO Box 6167
Slough
SL1 0EH

What to do if you are unhappy with my behaviour

The Solicitors Regulation Authority can help if you are concerned about my behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

AM Skinner Solicitors is Authorised & Regulated by the Solicitors Regulation Authority, SRA Number 659045

Andrew supported us in a complex retaliatory tariff issue where his legal knowledge combined with his eye for detail and experience of international trade helped us create the right list of options and navigate the issue to a successful outcome.
Managing Director
Andrew is a supremely talented legal practitioner and trusted counselor on international trade compliance matters. Partnering with Andrew to advise subsidiaries of U.S. companies on the implications EU export controls and sanctions laws to international transactions, I have found him to be a reliable, responsive, and practical problem solver and advisor.
Partner, international trade, full-service U.S. law firm
It's been a pleasure working with Andrew, not only has he kept us updated of every step of the process but his advice has been invaluable for our business. His attention to detail has been critical to help us drive our businesses according to current international law.
Head of Business Development – Europe.
Andrew is extremely knowledgeable in a complex area and applies that knowledge to provide practical guidance on export control and sanctions compliance questions, where the consequences of taking the wrong approach could be very significant. It has been valuable to have Andrew’s input.
General Counsel
I am delighted I found you on the internet and you could guide us through in such a clear manner.
Company Director
Andrew assisted us in resolving a complex and unusual shipping issue. He communicated clearly and concisely at all times, and his calm manner helped alleviate what would otherwise have been a very stressful time.
Managing Director